|
|
|
| Title: | NOC Administrator - Part Time |
|
| Date Posted: | 16th July 2015 |
| Salary/Rate: | £8.50 per hour |
| Location: | St Ives |
| Type: | Temporary |
| Contact: | Sue Lovesey |
| Description: | Working the early shift 6am - 10am.
Monday - Friday
This role is based within a busy Network Operations Centre. Candidates will be responsible for monitoring client network faults and responding to these in the correct manner and timeframe. Duties include;
• Responding to all incoming calls relating to support for all Network Operation Centre customers in the appropriate manner.
• Accurate logging of calls and faults on the system.
• Co-ordination of Engineers.
• Raising tickets for required works.
• Generating planned work orders and reports.
• Co-ordinating Engineer on-site activity, relating to site access and stores.
• Carry out all work accurately and in accordance with company quality procedures and Service Level Agreements.
• Carry out fault management tasks and allocation as per the works process.
• Maintaining the shift handover documents and spreadsheets in order to maintain a fluid working shift rotation.
• Handle incoming calls and e-mails to the Helpdesk.
• Maintain accurate notes and reports on all open tickets to enable all users to see job progress.
• Strict adherence to customer specific Service Level Agreements.
• Maintain good working relationships with customers and Engineers.
• Report escalated calls/ issues to senior member of the team.
It is essential that candidates have accurate data inputting skills and are adept in using MS Excel. A keen eye for detail and a strong customer focus are key to the success of this role.
|
|
|
|
|
|
