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| Title: | Helpdesk Administrator x 3 (VR/02188) |
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| Date Posted: | 8th December 2014 |
| Salary/Rate: | £15,500 - £16,500 pa |
| Location: | St Ives |
| Type: | Permanent |
| Contact: | Sue Lovesey |
| Description: | For: Helpdesk Administrator x3
Meyer Scott Ref: VR/02188
Key result areas/Key task/Main Duties:
Assistant
• Chasing all subcontractors and clear subcontractors reminders on a daily basis.
• Go through monthly subcontractors jobs and book in visits with subcontractor/sites.
• Chase all legislative compliant work to ensure completed by due date and bring reminders down to zero every day.
• Clear system orders daily in accordance with Service Level Agreements.
• Working with the Help Desk Manager to constantly improve service levels,
• Manage incidents and requests and provide timely escalation of issues.
• Support the Help Desk Manager in resolving clients requests in accordance with business needs.
• Follow standard Help Desk operating procedures.
• Accurately log all Help Desk contacts dealing with client problems/requests; escalating more complex problems to superiors.
• Being present and visible in the Help Desk and available to clients requiring assistance.
• Attending Help Desk training sessions and becoming familiar with available technology changes.
• Operating standard office equipment, including but not limited to: PCs, Servers, telephones and other equipment.
• Provide clear and concise data entry of all client interactions.
• Log all Help desk interactions.
• Adhere to Company and externally relevant health and safety laws and policies.
• Undertake any other duties and responsibilities as may be determined by company.
The successful candidate will demonstrate a strong customer focus and excellent communication skills, both verbally and in writing. They will also have good communication skills and a friendly, professional telephone manner. Can consider a wider remit than just Helpdesk exp. Good custoemr service types are fine too.
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