|
|
|
| Title: | Customer Service Advisor (VR/1826) |
|
| Date Posted: | 8th December 2014 |
| Salary/Rate: | £6.67 per hour |
| Location: | Huntingdon, Cambridgeshire |
| Type: | Temp to Perm |
| Contact: | Sue Lovesey |
| Description: | This role involves working within a busy contact centre environment handling incoming calls from customers relating to household electrical appliances.
Duties will include;
• React swiftly to all incoming calls/post/e-mail and other communication medium.
• OWN the customer. Always be polite, professional and empathise with the customer. Resolve their issues. To ensure all queries are answered within the agreed SLA (Service Level Agreement). Resolve the customers issues.
• Log data accurately adhering to DPA regulations, onto the relevant in-house systems. Ensuring the information recorded is complete and accurate at all times.
• Deal with technical and non-technical enquiries from clients. Answering within the company guidelines and procedures which are laid down.
• Ensure full knowledge of any information systems or procedures used to assist customers is up to date at all times. Up to date Quality Management system and documentation
• Escalate any issue with which you are unable to deal with to technical support or supervisors. Ensure to follow any departmental guidelines regarding the escalation process.
• Ensure customer satisfaction at all times.
• Assist with administration tasks as required.
• Work towards Individual/Team KPIs
Candidates will demonstrate excellent communication skills and a strong customer focus.
Hours: 37.5 per week on a shift rota basis. Also required to work approx 1 in 3 weekends.
3 week shift patterns
Earlies 8am - 4pm
Middle 9am - 5pm
Lates 12noon - 8pm
Opening hours:
08.00 - 20.00 Monday to Friday
09.00 - 18.00 Saturday
10.00 - 16.00 Sunday
|
|
|
|
|
|
