Meyer Scott Ref: VR/02152
POD Supervisor – Spalding – Perm - £18,000 pa
To oversee the timely provision of PODs to customers as received and respond to all associated queries, enabling efficient and accurate billing and ensuring good customer service.
Supervise two POD teams to efficiently process daily intake of PODs.
Ensure accurate splitting, scanning and indexing of PODs using Data Management software & associated administrator duties in system data maintenance.
Fielding all communications from customers in respect of POD requests / queries and ensuring a prompt and courteous response is provided to all queries.
Ensure team members log progress status of all outstanding POD requests/queries in a pre-determined format for ongoing review.
Liaison with drivers/companies responsible for making deliveries and escalating non-conformance issues to senior management.
Establishing and maintaining lines of communication with delivery point personnel to identify if/how copy PODs can be obtained.
Liaison with customers to investigate and resolve noted discrepancies/shortages.
If necessary, request confirmation of disputed shortages from delivery site.
Creation and maintenance of Excel spreadsheets (including pivot tables) to provide statistical analysis of POD returns for inclusion within weekly KPI data submitted to senior management.
Creation and maintenance of workflow processes and diary management tools to provide maximization of resources.
Responsibility for monitoring and regular review of POD processes.
Identifying existing procedures which require updating and submitting proposals outlining proposed changes.
Implementation of approved changes to procedure.
Responsibility for comprehensive training of staff on all procedures, software and equipment and carrying out regular staff reviews with Administration Manager.
Identifying, arranging and obtaining authorization of staff overtime.
Handling and resolving any internal staffing issues/disputes
Ensuring regular archiving duties are carried out.
Provide/arrange
cover within department for holiday and sickness periods
All employees are expected to adhere to company rules and procedures and act in a professional manner
All employees are responsible for health safety of themselves and others around them and therefore should ensure that safety regulations are adhered to.
Proven supervisory experience, preferably gained within an Administrative environment.
Excellent communication skills – ability to communicate at all levels within business
Experience of POD procedures preferred, but not essential.
Numerate and articulate
Computer literate; ability to create and maintain Excel spreadsheets for statistical analysis purposes
Flexibility and Adaptability to ensure adequate cover in office during busy periods (ie, weekends and bank holidays)
Standard hours 40 per week (Monday to Friday – 08.00 – 17.00) Saturday mornings on a rota
Bank Holiday and Additional Hours as required.
Holidays - 22 days per annum – Holiday year runs from 1st January to 31st December
Contributory Pension after qualifying
service
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