| Description: | As Repairs Administrator you will be responsible for the administration process of response repairs and related works orders from the initial raising of the job through to job completion and closing. Duties will include;
• Receiving works orders from clients.
• Analysing works and liaising with clients on diagnosis, accuracy of information and other works order aspects.
• Entering and configuring data using relevant software, currently impacting and standard software packages.
• Arranging appointments with residents.
• Allocating and diarising work for response engineers and sub-contractors.
• Finalising order processes following the completion of works through to job closing.
• Checking, monitoring and actioning all items connected to the works order process to achieve the fastest possible efficiency and completion times.
• Referring immediately upwards any item that cannot be completed satisfactorily within your responsibility.
• Working to the priorities, deadlines and performance targets set by management; personally contributing to the achievement of the high performance levels set.
• Working collaboratively with response repairs service colleagues, internal and external to FPM, to achieve successful outcomes.
• Liaising with staff and the workforce associated with planned maintenance and other sections of Foster Property Maintenance (FPM).
• At any time when required, assisting and cover for colleague Repairs Administrators and other colleagues in the Customer Response Centre (CRC).
• Promoting in a professional and positive way the role of the CRC within FPM as well as the role of FPM within the sector in which we operate; be committed to and assist in the achievement of the business plan and objectives set by FPM.
• Any written work, phone calls handling, clerical and administrative tasks related to the role.
• Emergency Out of Hours Duty Co-ordinator Rota.
• Any other tasks that are reasonable and appropriate to the role and to the work of CRC/ FPM
Candidates will need to have the following:
• Previous experience of domestic building or repairs maintenance.
• That knowledge will preferably have been gained in the construction and/ or maintenance industry, preferably housing related construction/ maintenance.
• A wish to work in a small to medium-size office team environment.
• Good and fast IT skills via mouse and keyboard.
• Attention to accuracy and a pride in their work.
• Diagnosing repairs work; assessing job requirements.
• Contact with client organisations and their tenants mainly by phone.
• Contact with our engineers and sub-contractors plus works supervisors.
• Managing jobs through to completion.
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