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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Service Centre Operations Analyst (VR/02054)

Date Posted:10th November 2014
Salary/Rate:£Neg
Location:Peterborough, Cambridgeshire
Type:Permanent
Contact:
Description:Service Centre Operations Analyst


Meyer Scott Ref: VR/02054

As Service Centre Operations Analyst you will ensure that all Service Management tools and technologies are maintained and operational .

You will provide operational support of the Service Management applications, e.g. ITSM, SMS, etc.

You’ll provide break/fix activity to resolve application issues for the Service Management applications alongside the running and provisioning of standard jobs such as Notification, AI and Reconciliation Engine rules as well as maintenance of Escalations, Notification Rules, Approval Rules and other workflow configurations.

Working with third parties, including RoD Support teams, as necessary to resolve service incidents you’ll maintain all system data.

Skills and Experience
The ideal candidate will be an excellent team player with proven IT experience and the ability to work under pressure to tight deadlines.

You should have proven SQL scripting experience and be competent in the use of BMC Remedy toolset with an analytical and methodical approach.

BMC ITSM (Remedy) experience and report writing skills are also highly desirable.



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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369