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| Title: | Debt Recovery Production Team Leader (VR/02010) |
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| Date Posted: | 27th October 2014 |
| Salary/Rate: | £23,000 pa |
| Location: | Peterborough |
| Type: | Permanent |
| Contact: | |
| Description: | For: TPI Team Leader (Debt Recovery Production Team Leader)
Meyer Scott Ref: VR/02010
PURPOSE OF THE JOB
• Oversee the complete credit control cycle for sales generated from Third Party Insurers (TPI) and Spare Parts.
• Ongoing support for team members and the Credit Risk Manager to ensure smooth day to day running of the TPI and Spares function.
• Identify threats and weaknesses and provide necessary resolutions.
• Project manage system and process implementations.
RESPONSIBILITIES
• Full man management of the TPI and Spares Service Credit Control team.
• Report departmental performance through effective KPIs.
• Target and measure team members periodically to highlight areas of focus.
• Periodic team planning to co-ordinate weekly activities.
• Implement cross training and knowledge transfer to manage holiday and absence cover.
• Improve resolution timeframe of rejections.
• Encourage a proactive approach in TPI cash collection across the function.
• Identify key insights into outstanding TPI rejections and deliver recovery initiatives.
• Be the focal point and driver for system and process implementations.
• Precise payment terms and overdue administration to facilitate accurate ageing reporting.
• Advise on process improvements to increase departmental efficiencies.
• Prioritise workload to hit deadlines and objectives by fully maximising departmental resources.
• Initiate review meetings with Service Commercial, Credit Risk Manager and other stakeholders to analyse performance and suggest methods to improve.
KEY PERFORMANCE INDICATORS
• Overall Departmental performance
• Leadership, innovation and independence in problem resolutions
• Project management capabilities with other functions
• Accountable decision making
KEY RELATIONS
• Service Commercial (internal)
• Finance (internal)
• Contact Centre (internal)
• Third party insurers (external)
• Solicitors (external)
EXPERIENCE
• Experience in credit control within a cross matrix organisation.
• Track record of delivering solutions in an independent and pragmatic approach.
COLLABORATION
• Ability to work under minimum supervision.
• Ability to build and leverage mutually beneficial relationships and networks internally and externally.
• Ability to bring the team together for a common objective.
CHANGE
• Ability to initiate, lead, manage and deliver change.
• Ability to show resilience and persistence when faced with obstructions.
LEADERSHIP & TALENT
• Leads by example and be seen as a barometer for performance across the function.
• Ability to influence on all levels within the business as well as external partners.
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