| Description: | Meyer Scott Ref: VR/02009
Debt Recovery Team Leader– Peterborough - £23,000 pa
• Oversee the complete credit control cycle for potential revenues generated from Domestic Uncollected
• Ongoing support for team members and the Credit Risk Manager to ensure smooth day to day running of the DU function
• Identify threats and weaknesses and provide necessary resolutions
• Project manage system and process implementations
RESPONSIBILITIES
• Full man management of the Domestic Uncolllected team
• Report DU performance through effective KPIs
• Target and measure team members periodically to highlight areas of focus
• Identify key insights into DU inflows with an end goal of reducing errors at source
• Oversee the monthly cycles of the DU procedure and ensure all steps are completed promptly
• Highlight emerging delays within DU and execute contingency plans to minimise impact on business results
• Be the focal point and driver for system and process implementations
• Advise on process improvements to increase departmental efficiencies
• Prioritise workload to hit deadlines and objectives by fully maximising departmental resources
• Initiate review meetings with Service Commercial, Credit Risk Manager and other stakeholders to analyse performance and suggest methods to improve
KEY PERFORMANCE INDICATORS
• Overall Departmental performance
• Leadership, innovation and independence in problem resolutions
• Project management capabilities with other functions
• Accountable decision making
KEY RELATIONS
• Service Commercial (internal)
• Finance (internal)
• Contact Centre (internal)
• Third party insurers (external)
• Solicitors (external)
EXPERIENCE
• Experience in credit control within a cross matrix organisation
• Track record of delivering solutions in an independent and pragmatic approach
COLLABORATION
• Ability to work under minimum supervision
• Ability to build and leverage mutually beneficial relationships and networks, internally and externally
• Ability to bring people together for a common objective
CHANGE
• Ability to initiate, lead, manage and deliver change
• Ability to show resilience and persistence when faced with obstructions
LEADERSHIP & TALENT
• Leads by example and be seen as a barometer for performance across the function
• Ability to influence on all levels within the business as well as external partners
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