| Description: | For: Transport and Customs Team Leader - Surrey
Meyer Scott Ref: VR/01985
Transport and Customs Team Leader – Reigate, Surrey - £27,732 - £29,272 pa
To manage the day-to-day operational processes, activities and service levels of the Transport & Customs team
Bachelor’s Degree
Manager (Manager, Supervisor of Staff)
To ensure that the activities of team/s are focused on meeting or exceeding the expectations of internal and external customers.
Pro actively build and manage relationships with key customers.
Working with other functions to ensure the smooth delivery of a complete end to end process for our customers, making sure that any queries or problems are speedily resolved.
To provide support, coaching and development for Supply Chain Order Management staff.
Achieve Company, department, team and personal objectives and KPIs.
Responsibilities and Tasks
Assist Head of OM & T & C in implementing the individual and team priorities as defined by the newly-formed matrix of responsibilities,
Pro-actively manage day to day operational processes and issues, escalating to the Head of OM, T & C where appropriate
Pro-actively build and manage relationships with key suppliers and customers
Act as the first point of escalation for customer queries related to the Contact Centre and management of our logistics partners in resolving those queries, escalating to the Head of OM, T & C where appropriate
Act as the first point of escalation with queries and issues relating to the handling of Insurance claims raised as a result of damage to products
Act as the initial point of escalation with queries and issues relating to the handling of procurement issues and subsequent invoicing,
Work with OM Team Leaders and key internal stakeholders to achieve E2E SLA targets for BIG, CIG & PPG, escalating to the Head of OM, T & C where appropriate
Ensure T & C staff have adequate training and skills to perform efficiently and achieve SLAs
Supervise, motivate and develop a team of T & C staff to include desk accompaniments and ongoing development plans, reviewing progress with the Head of OM, T & C where appropriate, carry out performance reviews.
Identify productivity and efficiency opportunities to facilitate more effective ways of working,
Prioritise team activities and workload ensuring maximum utilisation of time and benefit.
Protect the business in line with Company policies and procedures.
Work with team to help ensure regulatory requirements are met for imports and exports for CUK & I, including meeting HMRC reporting requirements
Work with the team to help ensure our Ireland Intrastat details are declared on a timely basis each month to Irish Customs
Regularly communicate with OM Team Leaders, Supply Chain Managers and other key internal stakeholders to keep them abreast of business in the T & C area
Ensure that all business processes within the team are documented, updated and understood
Pro-actively build relationships with suppliers and partners through attending meetings, events and by maintaining regular contact.
Within the direction of the Head of OM, T & C, help build relationships with other support functions to facilitate the achievement of department objectives
Candidate Requirements:
Industry related qualifications an advantage
Bachelor’s Degree
Manager (Manager, Supervisor of Staff)
Extensive experience in logistics, customs compliance, import and export control
Highly customer focused
Strong communication skills to understand internal and external customer/supplier issues
Pro-active problem solving skills
Strong coaching and relationship-building skills
Excellent planning and organisational skills
Customer centric
IT literate
Experience of working in a Pan-European organisation
Competencies
Build a high performing team
Drive for results
Focus on the customer
Apply high standards of accuracy
Plan & organise effectively
Communicate effectively
Create solutions to problems
Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company pension scheme available upon joining.
Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards
Focus on learning and development and career progression
Staff purchase scheme.
Employee forum network
Summer Hour Policy
Interest Free Season Ticket Loan
Childcare Voucher Scheme
Ride 2 Work scheme
Employee Assistance Programme
Flexible Working Policy
Company Maternity / Adoption / Paternity Policies
eLearning online training courses available to all employees
Variable pay scheme (bonus/commission)
|
