| Description: | Customer Service Advisor, St Ives, £8.50per hour
Meyer Scott Ref: VR/01943
5 days a week inc. Sunday
40 hour per week
Our St Ives based client is seeking a customer services operative. Duties include:
• To deal directly with customers either by telephone or electronically via OS ticket or Live Chat.
• Respond promptly to customer enquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, order cancellations, order transfers, customer refunds and requests.
• Direct requests and unresolved issues to the designated resource.
• Record details of enquiries, comments and complaints on customer record/order records as appropriate.
• Record details of actions taken.
• Communicate and coordinate with internal departments.
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