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| Title: | Administration Assistant - Helpdesk Support (VR/1954) |
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| Date Posted: | 3rd November 2014 |
| Salary/Rate: | £15,300k for the 1st 6 months - £15,800 after probation |
| Location: | St Ives, Cambridgeshire |
| Type: | Permanent |
| Contact: | |
| Description: | Administration Assistant - Support Desk, St Ives
Meyer Scott Ref: VR/01954
£15,300k for the 1st 6 months - £15,800 after probation
Main Purpose of Job:
Provide a central point of contact for all clients & departments to request maintenance repairs and other works and to query progress on jobs.
Duties include:
• Chasing all sub-contractors and clear sub-contractors reminders on a daily basis.
• Go through monthly sub-contractors planned maintenance jobs and book in visits with sub-contractor/sites.
• Chase all legislative compliant work to ensure completed by due date and bring reminders down to zero every day.
• Clear orders daily. Anything received after 4 pm needs to be dealt with by 10 am the following morning.
• Working with the Support Desk Supervisor to constantly improve service levels.
• Manage incidents and requests and provide timely escalation of issues.
• Support the Support Desk Supervisor in resolving clients requests in accordance with business needs.
• Follow standard Support Desk operating procedures.
• Accurately log all Support Desk contacts dealing with client problems/requests; escalating more complex problems to superiors.
• Being present and visible in the Support Desk and available to clients requiring assistance.
• Attending Support Desk training sessions and becoming familiar with available technology changes.
• Operating standard office equipment, including but not limited to: PCs, Servers, telephones and other equipment.
• Provide clear and concise data entry of all client interactions.
• Log all Support Desk interactions.
• Adhere to Company and externally relevant health and safety laws and policies
Undertake any other duties and responsibilities as may be determined by company.
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