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| Title: | Complaint Handler and QA Administrator (VR/01881) |
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| Date Posted: | 12th September 2014 |
| Salary/Rate: | £8.00 ph |
| Location: | Peterborough, Cambridgeshire |
| Type: | Contract |
| Contact: | |
| Description: | Complaint Handler and QA Administrator, 12-15 months FTC, Salary £Neg
Meyer Scott Ref: VR/01881
Main Purpose of Job:
Co-ordination of product quality complaints. The role will also include administrative support for the department.
Key Tasks and Main Duties:
Product Quality Complaints
Daily co-ordination of product quality complaints for HM and HPC
Receive and record incoming product quality complaints on relevant logs
Send initial email acknowledgement to customer on receipt of complaint
Request sample collection and Product Quality Report Form (PQR)
Liaise with Customer Service Department at Head Office and Field Sales Reps as necessary
Evaluate and photograph returned complaint samples
Correspond with suppliers regarding product quality complaints
Record samples for return to supplier on complaint samples log
Create pro-forma invoices and send samples to the Far East
Attributes:
Required:
Excellent organisational and communication skills
Excellent organisational and communication skills
Proficiency in Microsoft Office, including Outlook, and Excel
Good Attention to detail
Excellent Letter and report writing skills
Strong Customer Service Skills
Ability to work independently and as part of a team
Good time management, ability to work to strict deadlines
Desirable:
Previous experience of customer complaint handling and/or customer service support
Knowledge of Quality Management Systems, e.g. ISO9001, ISO14001
Previous experience of quality and regulatory affairs
Own transport (will be required to travel to the Bourne Warehouse on occasion)
Full product training will be provided, but any knowledge of the medical device industry would be an advantage.
Hours - 8am to 4pm Monday - Friday (35 hours per week)
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