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St Ives Branch
1a Station Road
St Ives
Cambridgeshire
PE27 5BH
Telephone: 01480 398080
recruitment@meyer-scott.co.uk

Peterborough Branch
11 Wentworth Street
Peterborough
Cambridgeshire
PE1 1DS
Telephone: 01733 892587
jobs@meyer-scott.co.uk

Title:Field Service Coordinator (VR/01315)

Date Posted:13th April 2014
Salary/Rate:£18,000 p.a.
Location:St Ives, Cambridgeshire
Type:Permanent
Contact:
Description:Our client is an established manufacturing company based in St Ives.

As Part of the customer service department the Field Service Coordinator is responsible for the following duties:

• Providing excellent customer service to a number of stake holders, engineers and the Sales team.
• Accurately managing Customer data.
• Promoting maintenance and service plans.
• Effectively planning post sale activities, including product installations, servicing and repairs.
• Providing extensive communication with customers and engineers in order to maximise productivity, fulfil SLA's and achieve KPI's.
• Plan and coordinate field service engineers
• Respond to all customer queries
• Manage customer data
• Manage stakeholders expectations
• Proactively drive the growth of maintenance plans
• Complete field service associated administration


The desired candidate must have excellent communication skills, be customer focused and be able to plan and prioritise.


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Meyer-Scott Recruitment - with branches in St Ives and Peterborough, Cambridgeshire
Call us today: 01480 398080 (St Ives) - 01733 892587 (Peterborough)

Registered office: 1a Station Road, St Ives, Cambridgeshire PE27 5BH
Registered in England and Wales 8376369