| Description: | Senior Claims Manager – Peterborough - £40,000 pa
To lead and develop the claims management team, with the Service Organisation ensuring all claims are processed and managed in line with business and customer needs whilst conforming to regulatory requirements.
To achieve in this role you would need to be a self-motivated and people orientated individual with a passion for excellent customer service.You will have strong demonstrable experience in claims management or experience of working as a loss adjuster.
You will provide feedback to your direct reports and senior managers across the business and you will be confident within this environment.
You will be conversant with the company service level requirements and will work in-line with the company values, demonstrating these in your day to day role
• To proactively oversee and manage through your team the individual claims from notification to closure, ensuring the necessary level of involvement required for each claim
• To effectively lead, manage and motivate the Claims team to deliver optimal customer service whilst meeting and exceeding client and customer expectations.
• To regularly review all claims ensuring budget management and forecasting is fully updated
• To identify issues and trends, make recommendations / corrective actions to prevent future claims
• To manage, develop and recommend improvements to the Claims handling function
• To complete workload evaluations using data analysis including making and implementing recommendations
• Design, development and implementation of claims process improvements to meet the changing business demands
• Maintain processes that are clear, documented and shared across relevant personnel to ensure effective management and visibility.
• Negotiate commercial decisions and settlements with relevant parties
• Provide advice and support to the claims team
• To fully support, develop and understand the underwriting process and strategy
• To oversee the activities of the external claim handling providers and loss adjusters whilst liaising with them on a regular basis to ensure optimal performance
• Reduction in high cost settlements
• Claims managed and settled within timely period
• Claims managed and settled within budget
Experience/Technical Knowledge
• Strong experience in Claim Management as either a Claims Manager or Loss Adjuster
• Strong understanding of Claims legislation
• Excellent Customer Service Experience
• Exceptional written and verbal communication skills
• Ability to demonstrate strong people management skills
• Strong analytical skills
• Ability to achieve results through people
• Sound computer skills including advanced knowledge of MS Office including MS Access (or similar)
|
