| Description: | For: Customer Service
Meyer Scott Ref: VR/01179
• The overall objective to enhance the customer experience at all touch points to enable growth.
• To resolve all customer interactions e.g. orders, returns, queries.
• To ensure through liaison with other internal departments, particularly credit control, distribution
• centres and the internal sales team, to ensure that all customers are provided with an excellent level
• of service.
• To accurately process and take ownership of all administrative tasks, queries, credit notes, proof of delivery etc., in an acceptable time frame in line with CS KPI targets.
• To manage all customer complaints in a professional, courteous manner, taking ownership and
• resolving all issues to the customers satisfaction.
• Completing a Q13 customer complaints form in compliance with ISO
• Check stock and availability and advise customers accordingly.
• Dealing with Back Order Queries
• To focus on key tasks to ensure that customer queries are dealt with efficiently and within
• acceptable time frames.
• Whilst the role has no management responsibility for other employees, the job holder will be required to analyse specific situations and respond accordingly.
• Excellent interpersonal skills will be present to ensure high standards of customer service.
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