| Description: | This is an excellent opportunity to join a very successful company who offer long term opportunities. Tasked with pro-actively responding to alarms raised on the Customer Network prior to the issue reaching the end user ensuring Service Level Agreements are met. Duties will involve;
- Monitoring the customers Network.
- Identifying possible problems that may arise and acting on these in a pro-active manner.
- Responding to alarms raised in accordance with strict Service Level Agreements.
- Logging all works accurately on the system.
- Updating and maintaining accurate database logs detailing all activity.
- Planning works requests and orders.
- Close liaison with Engineers, customers and other internal departments as and when necessary to pass on necessary works.
- Updating and maintaining complex Excel spreadsheets.
- Progress reporting.
This position involves working a shift basis, Earlies, Lates and Nights including weekends as follows:
Week day shifts …
• Earlies 06:15 to 14:00, 7hrs 45mins
• Lates 13:30 to 21:15, 7hrs 45mins
• Nights 20:45 to 06:45, 10hrs
Weekends ….
• Days 06:15 to 18:45, 12hrs 30mins
• Nights 18:15 to 06:45, 12hrs 30mins
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